Terms and Conditions
Royal Kona Resort Terms & Conditions
ACCURACY OF INFORMATIONRoyal Kona Resort and its parent company, Hawaiian Hotels & Resorts, tries to ensure all information posted on our website is accurate and up-to date. Occasionally, errors and omissions do occur on our website and in the reservation process. Please be advised that all published information on our website, in the reservation process and on our confirmation letters is subject to change, correction or deletion. We apologize in advance for any inconvenience this may cause.
DISCLAIMERRoyal Kona Resort and its parent company, Hawaiian Hotels & Resorts, are not liable for any type of loss, injury or damage arising from the use of this site. The site is provided on an "as is" basis without warranties of any kind, either express or implied, including and not limited to warranties or title or implied warranties of merchantability or fitness for a particular purpose. By using this site, you agree to all terms related to privacy and use of information provided by you.
PROPRIETARY INFORMATIONInformation, ideas, text, logos, trademarks, service marks, design elements, graphics, photographs, audio clips, formats and software contained on this website are the exclusive property of Royal Kona Resort and Hawaiian Hotels & Resorts or its content contributors. This content cannot be copied, reproduced or used without our written permission except for personal, non-commercial purposes.
PAYMENT INFORMATIONAll reservations must be guaranteed with a major credit card. Once you confirm your credit card information and intention to book we will charge your credit card to reserve your reservation.
Please note that in cases where a NON-REFUNDABLE room rate is chosen the entire stay must be pre-paid at the time of booking. Once you confirm your reservation you agree that the entire accommodation amount will be immediately charged to your credit card and in the event of cancellation or shortened stay, full or partial refunds are not available.
For stays of one night we will charge the full price of the reservation. For all other lengths of stay a two-night deposit, plus tax, will be charged for all dates excluding the following time periods: December 20, 2019 - January 4, 2020; October 4, 2019 - October 13, 2019 and October 2, 2020 - October 11, 2020.
The full stay will be charged to your credit card for reservations arriving December 20, 2019 - January 4, 2020; October 4, 2019 - October 13, 2019 and October 2, 2020 - October 11, 2020.
Any remaining payments will be charged directly by the hotel at time of check-out.
ROOM RATESRoom rates are quoted in U.S. Dollars (USD) per room, for two persons. Room rates do not include individual resort fees, taxes, gratuities, parking charges, and other guest services and incidentals where applicable. All package deliveries received prior to check-in will be assessed handling fees. Please contact the hotel directly to arrange storage and for specific information regarding any additional charges.
For security reasons the Royal Kona Resort will not accept package deliveries for non-registered guests. Packages delivered for hotel guests prior to 24 hours of check-in will need approval from hotel. Please contact the Royal Kona Resort directly for all handling and storage fees at (808) 329-3111.
SHARING OF PERSONAL INFORMATIONWe do not sell individual customer names or other private profile information to third parties and have no intention of doing so in the future. Generally, we only disclose your personal information to those travel providers that you decide to make arrangements with through our website, for example, to purchase a rental car. We use our reasonable efforts to ensure that these travel providers will also protect your personal information. At times, we may contract with other companies to perform various functions necessary to operate our business - for example, processing credit cards. We will share with these companies only that personal information they require to process your orders. These companies agree that they will not use or disclose that personal information for any other purpose.
HOTELThe hotel reservation is confirmed when your credit card payment is processed. We will email you a confirmation of your reservation within 24 hours of submission. Normal check-in time is 4:00 p.m. and check-out time is 11:00 a.m. Late check-out is subject to charge.
SPECIAL REQUESTSWe will make every effort to fulfill your preference requests (this includes bedding preferences); however, they are not guaranteed as rooms are assigned at check-in.
TAXESFor reservations staying through December 31, 2019: Room rates do not include 4.439% Hawaii State General Excise Tax and 10.25% Hawaii Transient Accommodations Tax, for a total of 14.689%. For reservations staying on or after January 1, 2020: Room rates do not include 4.712% Hawaii State General Excise Tax and 10.25% Hawaii Transient Accommodations Tax, for a total of 14.962%. Taxes will be added to the total charges at check-out.
Taxes are subject to change without notice and any increases will be passed on to the guest.
For reservations staying through December 31, 2019: Daily car rental rates on Hawaii Island include a 4.439% Hawaii State General Excise Tax and incidental taxes and fees. For reservations staying on or after January 1, 2020: Daily car rental rates on Hawaii Island include a 4.712% Hawaii State General Excise Tax and incidental taxes and fees.
TAT # 20246054-01
CAR RENTALIf you book one of our car inclusive packages, you will pick up and return your car at the Alamo Rent-A-Car location based at the Kona International Airport on the Big Island of Hawaii. You can use your name to pick up the car or call us at 800-22-ALOHA to obtain the confirmation number (allow at least 3 days after making reservation).
Cars are rented on a 24-hour basis. Rental cars need to be reserved in the name of the driver and Alamo Rent-A-Car will require a valid credit card in the driver's name to guarantee against additional charges. Minimum rental age is 21 on most vehicles. For drivers between the ages of 21 and 25 years an additional fee of $25.00 per day plus tax, per person is due and payable to Alamo Rent-A Car at time of rental. Alamo Rent-A-Car also assesses a fee for any additional drivers. This fee is payable directly to Alamo Rent-A-Car at time of rental.
Hawaii law requires child restraint seats for all children under 4 years old and less than 40 pounds; these are available for rent from Alamo Rent-A-Car. Other optional add-ons are available for purchase directly from Alamo Rent-A-Car at time of rental. If you would like to make any changes, upgrades or ask questions about your car, please call us at 800-22-ALOHA.
VOLUNTARY CHANGE FEEChanges to hotel and/or car rental that result in additional monies owed are due and payable at time of change.
CANCELLATIONS AFTER PURCHASEIn all cases, any cancellation of reservations after purchase will result in the below hotel and car rental cancellation penalties. Please note that in cases where a credit card refund is due, Royal Kona Resort will only refund the credit card with which the reservation was made. Please allow up to two (2) weeks for a credit to appear on your credit card statement.
Any cancellation of reservations after purchase will result in the below hotel and car rental cancellation penalties unless you have purchased a non-refundable room rate. Please note that in cases where a NON-REFUNDABLE room rate is chosen the entire stay must be pre-paid at the time of booking. Once you confirm your reservation you agree that the entire accommodation amount will be immediately charged to your credit card and in the event of cancellation or shortened stay, full or partial refunds are not available.
For travel January 6, 2019 - October 3, 2019, October 14, 2019 - December 19, 2019, January 5, 2020 - October 1, 2020, and October 12, 2020 - December 19, 2020 any cancellations made three (3) days or less prior to arrival will result in a penalty charge of two-nights of the total package price.
For travel October 4, 2019 - October 13, 2019 any cancellations made after September 4, 2019 will result in a penalty charge of the full package price.
For travel December 20, 2019 - January 4, 2020 any cancellations made after November 20, 2019 will result in a penalty charge of the full package price.
For travel October 2, 2020 - October 11, 2020 any cancellations made after September 2, 2020 will result in a penalty charge of the full package price.
Cancellation policy is based upon 12:01 a.m.; day of arrival.
In case of illness or death of passenger, please call 800-22-ALOHA for special assistance.
REFUND POLICYOnce travel commencement date is reached, the package is totally non-refundable. Partially used packages are non-refundable. Cancellation fees will be assessed and are non-refundable for any reason, including illness or any other emergencies. To contact Hawaiian Hotels and Resorts regarding questions, changes or cancellations, please call 800-22-ALOHA or email firstname.lastname@example.org.
HOTEL POLICY/HOUSE RULES100% Smoke Free - For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. A Designated Smoking Area is provided outside and away from the building.
Candle, Incense, Essential Oils - Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.
No Cooking, Cooking Appliances, Combustibles, or Fireworks - Except for the units with kitchens that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. A fee will be charged for cooking in a room, including, but not limited to hot plates, griddles, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. A microwave is available during restaurant hours for all registered guests to heat food up with. See a hostess or restaurant employee for assistance.
HOURS OF OPERATIONMonday through Friday: 8am to 7pm PST
Saturday & Sunday: 9am to 5pm PST