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Travel Information: Covid-19 Update

The hotel is currently open under the Hawaii state pre-travel testing program.
We are closely monitoring the situation, reopening following guidance from the CDC, Hawaii Department of Health and state and local officials. We are honoring existing bookings and accepting new reservations for travel from that date onward. 
We have implemented a relaxed cancellation policy. Please find details at Terms & Conditions.
In case of illness or other circumstances, please call 800-222-5642 for special assistance.
During these uncertain times, we are focused on supporting our staff members and community as best as we can.  We will continue providing updates on our website and on our social media channels. We look forward to welcoming you soon.

Download COVID-19 Health and Safety Plan

Mandatory Pre-Travel Testing

January 19, 2021: Updated Maui County Hawaii State Government Pre-Travel Testing Program 
  • Pre-travel testing enables travelers to bypass a mandatory 10-day quarantine if they are tested no earlier than 72 hours before their flight arrives with an FDA-approved nucleic acid amplification test (NAAT), performed using a nasal swab, and can show proof of negative test results from a CLIA certified laboratory.
  • All travelers must download either the AlohaSafe App or other Google-Apple exposure notification (GAEN) system prior to entry into Maui County. Otherwise enable exposure notification setting on their mobile device
    • Failure to register with a GAEN system prior to arrival into Maui County shall result in mandatory quarantine, except for any individuals under the age of 18, or who does not possess a mobile device. Only for those who do not possess a mobile device, at least one individual in their traveling party will be required to comply.
  • Upon arrival proof of registration is required by showing airport screeners or any law enforcement officer the application installed or setting enabled.
  • If test results are not available before boarding the final leg of the trip, the traveler must quarantine for 10 days or the length of the stay, whichever is shorter. Royal Kona Resort requires proof of a negative covid test be shown at check-in. Please note we will not accept reservations that arrive to the hotel and cannot show a negative or pending covid test.
Hawaii's official tourism website - GoHawaii.com - offers the most current, up-to-date information on traveling to the Aloha State, including details of the Pre-Travel Testing Program.

Ho'o ma'e ma'e - Our Aloha Clean Promise

Our cleaning and disinfecting procedures adhere to CDC and health department standards and all of our staff have been trained on the proper use of cleaning products and processes. In recent weeks, we have implemented enhanced cleaning protocols in common areas of the resort as well as in our rooms. Learn more about Ho'o ma'e ma'e - Our Aloha Clean Promise.

Before Arrival...

Arrive with peace of mind. Skip the Lines and request pre check-in service. Make the most of your stay and speed up the check-in process at the hotel by filling out the details that we'll need beforehand.
Learn more about "Contactless Checkin" 

What to Expect at the Hotel

We understand a sense of normalcy in your hotel experience is important to you when planning your next vacation. At Royal Kona Resort we intend to make your stay as safe and undisturbed as you imagine it to be with access to all of the resort amenities and services you've come to enjoy.
Learn more about "What to Expect" from your stay

Hawaii County Emergency Rules: Face Coverings (Masks)

Masks are required at all times in any public areas anyone over the age of 5 years old. County officials say that anyone who refuses to wear a mask is in violation of the County's Public Health Emergency Rules and may be subject to fines of up to $5,000 and 1 year in jail. This is under Rules and Orders 127A-0025/127A-0029. It is a court citation. "All persons within Hawaii County shall wear face coverings, over their nose and mouth, while in public settings."
Masks and other facial covering shall not be required:
  • Persons five (5) years of age or younger;
  • Persons with medical conditions or disabilities where the wearing of a face covering may pose a health or safety risk to the individual;
  • Persons actively communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication
  • While eating, drinking, smoking, as permitted by applicable law;
  • Inside private automobiles, provided the only occupants are members of the same household/ living unit/residence;
  • Persons obtaining a service involving the nose or face for which temporary removal of the face covering is necessary to perform the service.
  • Persons actively engaged in exercise activity so long as physical distancing requirements are maintained;
  • While outdoors when physical distance of six (6) feet from other individuals (who are not members of the same household/ living unit/residence) can be maintained at all times
Reservations: 1-800-222-5642