The hotel is currently scheduled to re-open on October 15, 2020 with the launch of the Hawaii state pre-travel testing program.
We are closely monitoring the situation, reopening following guidance from the CDC, Hawaii Department of Health and state and local officials. We are honoring existing bookings and accepting new reservations for travel from that date onward. For guests scheduled to arrive now through December 17, 2020 we are not charging any change fees for date modifications, and have relaxed our cancellation policy. Our updated cancellation policy for the remainder of the year is as follows:
For travel from April 7, 2020 - December 17, 2020 any cancellations made one (1) day or less prior to arrival will result in a penalty charge of two-nights of the total package price. Please refer to our terms and conditions for more information.
Cancellation policy is based upon 12:01 a.m.; day of arrival. In case of illness or other circumstances, please call 800-222-5642 for special assistance.
During these uncertain times, we are focused on supporting our staff members and community as best as we can. We will continue providing updates on our website and on our social media channels. We look forward to welcoming you soon.
Mandatory Pre-Travel Testing
On September 16, Hawaii State Government confirmed that Hawaii's Pre-Travel Testing Program will start on Thursday, October 15, 2020
Pre-travel testing enables travelers to bypass a mandatory 14-day quarantine if they are tested no earlier than 72 hours before their flight arrives with an FDA-approved nucleic acid amplification test (NAAT), performed using a nasal swab, and can show proof of negative test results from a CLIA certified laboratory.
Travelers also will have their temperatures checked upon arrival and must fill out a travel and health form.
All incoming travelers will have to show proof of negative test. Specific to Hawaii country, out-of-state travelers who have chosen to participate in the state's pre-test program will now be required to take a County administered COVID-19 test upon arrival to Hawaii Island.The cost of the rapid COVID-19 arrival test will be borne by Hawaii County.
Passengers unable to provide proof of an approved negative test will be required to go into quarantine for 14 days or until they can provide proof of negative test results.
Hawaii's official tourism website - GoHawaii.com - offers the most current, up-to-date information on traveling to the Aloha State, including details of the Pre-Travel Testing Program.
Ho'o ma'e ma'e - Our Aloha Clean Promise
Our cleaning and disinfecting procedures adhere to CDC and health department standards and all of our staff have been trained on the proper use of cleaning products and processes. In recent weeks, we have implemented enhanced cleaning protocols in common areas of the resort as well as in our rooms. Learn more about Ho'o ma'e ma'e - Our Aloha Clean Promise.
Arrive with peace of mind. Skip the Lines and request pre check-in service. Make the most of your stay and speed up the check-in process at the hotel by filling out the details that we'll need beforehand. Learn more about "Contactless Checkin"
What to Expect at the Hotel
We understand a sense of normalcy in your hotel experience is important to you when planning your next vacation. At Royal Kona Resort we intend to make your stay as safe and undisturbed as you imagine it to be with access to all of the resort amenities and services you've come to enjoy. Learn more about "What to Expect" from your stay